Shipping

SHIPPING

Within Australia

Standard Shipping: We offer FREE standard shipping for all orders within Australia

Express Shipping: $19.95

International
Standard Shipping: $19.95
Courier Shipping: $30.00

Our Warehouse is located in Sydney, Australia

We use Australia Post to ship your order.

Please note that while our customer service team will always do our best to assist with any shipping issues, Love Mae is not responsible for any missing or stolen orders. 

ORDER PROCESSING & DELIVERY TIMES

We will do our best to ensure your order is despatched within 1-3
working days.

You will receive a shipping confirmation email once your order has left
our warehouse.

Please use Australia Posts postage calculator for ETA.

International orders can be expected to take anywhere from 7-21 days
depending on the country.

Please note that during peak periods such as sales, range release &
Christmas etc. there may be slight delays in shipping.

We will endeavour to get your order out to you as soon as possible
and appreciate your patience during these times.

EXCHANGES & WARRANTY

Love Mae will gladly replace any faulty product within three months of purchase through our online store. We may require proof of purchase. 

Please email sales@lovemae.com.au with images of the faulty item and we will be in touch within 24-48 hours regarding your replacement.

Unfortunately we do not offer refunds or exchanges due to change of mind.

For products purchased through one of our stockists please contact them directly to organise your replacement (same three month warranty applies).

Items damaged or broken outside of warranty can be replaced, at the purchasers expense + shipping costs.

If you have any questions contact us sales@lovemae.com.au

CUSTOMS/IMPORT DUTIES & TAXES

Love Mae is legally required to declare the full value paid on all international shipments.

International orders may be subject to customs charges and clearance procedures that can cause delays. Unfortunately, Love Mae cannot be held responsible for any custom duties, foreign taxes or other fees.

These costs will remain the responsibility of the customer. For more information about the duties in your specific country, contact your local customs office.

CURRENCY

All product and shipping prices quoted on the website are in Australian Dollars (AUD).

All transactions are settled in AUD. Some credit providers may charge additional fees, please contact your credit provider for more information.

SHIPPING LIMITATIONS

All product and shipping prices quoted on the website are in Australian Dollars (AUD).

All transactions are settled in AUD. Some credit providers may charge additional fees, please contact your credit provider for more information.