Standard Shipping: $9.95
Courier Shipping: $19.95
Standard Shipping flat rate (AUST POST): $14.95
Courier Shipping (TNT/ICE AUS POST) $25.00
The shipping company we use will vary depending on your location.
We use Australia Post, Couriers Please and TNT. Please note that while our customer service team will always do our best to assist with any shipping issues, Love Mae is not responsible for any missing or stolen orders.
ORDER PROCESSING & DELIVERY TIMES
All Love Mae orders are handpicked and packed with love from Byron Bay, Australia. Our business hours are Monday to Friday from 9 till 4pm, we will do our best to ensure your order is despatched within 1-3 working days.
As our location is classified as regional, it can sometimes take a little longer to receive orders. You will receive a shipping confirmation email once your order has left our warehouse.
Please use Australia Posts postage calculator for ETA:
International orders can be expected to take anywhere from 7-21 days depending on the country.
Please note that during peak periods such as sales, range release & Christmas etc. there may be slight delays in shipping.
We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.
EXCHANGES & WARRANTY
Love Mae will gladly replace any faulty product within three months of purchase through our online store. We may require proof of purchase.
Please email firstname.lastname@example.org with images of the faulty item and we will be in touch within 24-48 hours regarding your replacement.
Unfortunately we do not offer refunds or exchanges due to change of mind.
For products purchased through one of our stockists please contact them directly to organise your replacement (same three month warranty applies).
Items damaged or broken through general or extreme use, not used as intended or if the product is outside the warranty time-frame, can be replaced, at the purchasers expense + shipping costs.
If you have any questions contact us email@example.com or call on (+61) 02 6685 7088
CUSTOMS/IMPORT DUTIES & TAXES
Love Mae is legally required to declare the full value paid on all international shipments.
International orders may be subject to customs charges and clearance procedures that can cause delays. Unfortunately, Love Mae cannot be held responsible for any custom duties, foreign taxes or other fees.
These costs will remain the responsibility of the customer. For more information about the duties in your specific country, contact your local customs office.
All product and shipping prices quoted on the website are in Australian Dollars (AUD).
All transactions are settled in AUD. Some credit providers may charge additional fees, please contact your credit provider for more information.
Due to carrier limitations we are unfortunately unable to ship to the following countries:
Algeria, Cuba, Indonesia, Iran (Islamic Republic of), Korea (Democratic People's Republic of North Korea), Kuwait, Morocco, Nepal, Nigeria, Pakistan, Saudi Arabia, Sudan & Syria.
Should you reside in one of these countries and wish to place an order please contact firstname.lastname@example.org to discuss options. We are more than happy to arrange delivery using your own shipping method.