Our Ethos | The Love Mae Commitment to Change 

Because we care about the planet and the little people it supports, we are passionate about respecting the earth and take our roles as caretakers for the next generation seriously and even make sure that all of Love Mae’s products are packaged in planet friendly biodegradable materials too.

Where is Love Mae located?

Our Love Mae HQ and warehouse is located in Byron Bay, Australia. All orders are processed and despatched from a third party warehouse in Melbourne, Australia. 

Can you giftwrap?

Unfortunately we use a third party warehouse that is unable to facilitate this for our customers. We are always working on this possibility and hopefully it will change in the future and we will be able to offer this service. 

Are you able to include a message with my purchase?

Unfortunately we are unable to offer this service due to our third party warehouse limitations. Sorry! 

Where are our products made?

All of our products our designed in Byron Bay.  Our decals are produced locally, while all of eco dinnerware and lunch box's and cooler bags are made in China. We are pleased to say that we work closely with our China based factories to achieve a high standard of working conditions and have great relationships with them. One of our factories we've been working with for seven years. 

Why Bamboo?

Bamboo dinnerware is created with a bi-product of the bamboo industry, the bits that don't make it into the fashion industry. This is then ground into a powder, mixed with food grade binding resins and then poured into a mould to be heat treated. Each of the bamboo pieces are then treated similarly to porcelain, where they are baked twice - the first time to shape the product, then again when the decal is applied and sealed. All bamboo dinnerware found on the market, does in fact contain some melamine which helps to strengthen the bamboo. What makes bamboo dinnerware so appealing is that it mostly made from natural fibres and therefore will mostly decompose, unlike plastic or 100% melamine dinnerware!

Can our dinnerware be used in the Microwave?

Our bamboo dinnerware is not microwave safe, however the plant based dinnerware is able to go in the microwave. 

Can Love Mae Bamboo & Plant-Based items be put in the dishwasher?

Absolutely, but we recommend that they be placed in the top shelf where the temperatures are a little lower for longevity.

Will my bamboo dinner set break if dropped on the floor?

While our Bamboo & plant-based dinnerware is very durable it is not unbreakable. It is similar to melamine in its ability to break when dropped on hard surfaces such as concrete and tiles. While they won't shatter they can crack or split in these unfortunate moments. Be sure to use the suction cap included in the sets to get your toddler through the stage where they are throwing them ;). 

Why plastic for our lunch boxes?

We didn’t choose bamboo for our lunch boxes as it was almost impossible to get a leak proof seal. When we thought about how the lunch boxes would be handled by their little owners, plastic came out on top when we were considering durability. Plastic will stand the test of time on the concrete each day, as they are thrown aside for play time at the end of each meal. We know that buying a quality product, that will last is important to you.
We are proud that our lunch boxes are BPA, PVC, phthalates and lead Free just like our bamboo dinnerware range. 
Our decision to chose plastic over metal came down to our views on sustainable practices. It’s the impact that the manufacturing process has on our planet that influenced our decision. When compared to stainless steel and aluminium, plastic records the greenest results in the production and manufacturing industry. Having a plastic product, that’s 100% recyclable was an earth-conscious choice. 
One day when Australia approves recycled plastic as a food grade use, we will make our lunch-boxes even greener - we’ll keep you posted on that! 

Why Fabric Decals vs Vinyl?

Our decals are made out of fabric and with that comes lots of positives. The fabric is a polyester weave with a water based adhesive which means they have no pvc’s, are bio degradable and are non toxic. The advanced water based adhesive allows them to be re-used over and over again so no need to throw them out when your little one pulls them off the wall... just re-apply them. The quality of fabric decals are far more superior than the vinyl counterparts.

How do I apply my decals?

We recommend that you clean your walls before you apply them. After that, its simple case of peel and stick. It’s that easy. It is helpful to have a pair of scissors to cut any stubborn threads. Because they are re-usable you can move them around until you get them exactly how you want them. How lovely! If you are moving or wishing to store them, just place them back on their backing sheet and re-use at a later date. (Should you not have your original backing sheet, glossy baking paper will also work).

Will Love Mae fabric decals damage my walls?

Definitely not! They will not harm surfaces. We do however hope you are mindful when it comes to fresh paint. We would recommend waiting two weeks until you stick decals on it. Please be mindful that our stickers will peel off bubbling or peeling paint. If unsure or worried try putting up a sample for a couple of weeks before applying the full scene. DO NOT use can chemicals or cleaning products on your decals, it will damage them. This also includes chemicals on your walls that the stickers will be stuck to. Certain paint finishes will not guarantee adhesion. (ie. oil based paints and heavily textured walls.)

What surfaces do they stick on?

Our decals stick on almost any surface.... tongue and groove, VJ, timber, glass, cement rendered, brick and all your other standard surfaces such as plasterboard etc. If unsure feel free to check with us first.

EXCHANGES & WARRANTY

Love Mae will gladly replace any faulty product within three months of purchase through our online store. We may require proof of purchase. 

Please email sales@lovemae.com.au with images of the faulty item and we will be in touch within 24-48 hours regarding your replacement.

Unfortunately we do not offer refunds or exchanges due to change of mind.

For products purchased through one of our stockists please contact them directly to organise your replacement (same three month warranty applies).

Items damaged or broken through general or extreme use, not used as intended or if the product is outside the warranty time-frame, can be replaced, at the purchasers expense + shipping costs.

If you have any questions contact us sales@lovemae.com.au or call on +61 (0)428 002 443

CUSTOMS/IMPORT DUTIES & TAXES

Love Mae is legally required to declare the full value paid on all international shipments.

International orders may be subject to customs charges and clearance procedures that can cause delays. Unfortunately, Love Mae cannot be held responsible for any custom duties, foreign taxes or other fees.

These costs will remain the responsibility of the customer. For more information about the duties in your specific country, contact your local customs office.

CURRENCY

All product and shipping prices quoted on the website are in Australian Dollars (AUD).

All transactions are settled in AUD. Some credit providers may charge additional fees, please contact your credit provider for more information.

SHIPPING LIMITATIONS

Due to carrier limitations we are unfortunately unable to ship to the following countries: 

Algeria, Cuba, Indonesia, Iran (Islamic Republic of), Korea (Democratic People's Republic of North Korea), Kuwait, Morocco, Nepal, Nigeria, Pakistan, Saudi Arabia, Sudan & Syria.

Should you reside in one of these countries and wish to place an order please contact sales@lovemae.com.au to discuss options. We are more than happy to arrange delivery using your own shipping method.

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