Customer Service

SHIPPING

We use Australia Post to ship all our items. Register Post within Australia is included in your shipping costs.

Assuming we have stock we always endeavor to post out your order within 1-3 days - You will be contacted if your order will take more than 5 days to post your order.

REFUNDS, EXCHANGES, WARRANTY & REPLACEMENTS

Love Mae will gladly replace any faulty product (either from manufacturing or transit) within 3 months from the date of purchase through our online store (proof of purchase may be required).

In addition to this we gladly refund faulty items. I'm sorry but we will not refund or exchange if you change your mind.

For products purchased through one of our stockists please contact them to direct to discuss (same warranty applies)

Items damaged or broken through general or extreme use, not used as intended or if the product is outside the warranty time-frame can be replaced, at the purchasers expense + shipping costs.

If you have any questions contact us sales@lovemae.com.au or call on (+61) 02 6685 7088

CURRENCY

All product and shipping prices quoted on the website are in Australian Dollars (AUD). All transactions are settled in AUD. Some credit providers may charge additional fees, please contact your credit provider for more information.

PRIVACY POLICY

Love Mae recognises and respects the Purchaser’s privacy and will treat any personal information as private. The Purchaser acknowledges that it is necessary to collect personal information in order to trade with Love Mae. Personal information collected will be kept safe, confidential and respected. Love Mae only uses personal information for the purposes which the Purchaser gives it to Love Mae. Love Mae will not sell or pass on any personal information to any third party however the information may need to be shared with others who may require it to complete the Purchaser’s order such as Love Mae’s transport providers. This includes sharing information with the Purchaser’s nominated credit referees and third party credit reporting agencies.

SAFETY & SECURITY

We use Secure Server Software (SSL) with RapidSSL 128-bit encryption for secure e-commerce transactions. The personal information collected to complete a transaction is fully encrypted. The SSL software encryption ensures your personal information cannot be read as ittravels over the Internet.

 

CONTACT US

If you have any questions or comments for us, please drop us a line at: sales@lovemae.com.au or call on (+61) 02 6685 7088

Studio Address

Unit 7
74 Centennial Circuit
Byron Bay, NSW 2481

Our opening hours are: Monday - Thursday 9:30am - 4pm, Friday 10am - 3pm